Shipping & Returns Policy

All products sold on our website are shipped free of charge to our customers, using Royal Mail 48 hour delivery service*

We use Royal Mail as our preferred choice of courier.**

Please see the following links for Royal Mail policy & T&C’s

http://www.royalmail.com/customer-service/universal-service

We know that you will not be angry with the shipper if your goods arrive in a substandard condition because of poor shipping procedures. That’s why we chose the oldest,  most reputable postage company we could find, even If Royal Mail make a mess of Crafty Rabbit will still take responsibility and deal with any complaint.

We are only human and on the very rare occasion that something does go wrong no matter who is at fault Crafty Rabbit will put it right.

If the products you receive are substandard or damaged in any way Crafty Rabbit will meet the postage costs to return by Royal Mail.  The choice will be yours as to whether you require a refund or replacement.

However if you have simply changed your mind we do ask that you pay for the goods to be sent back in the original packaging and will refund the initial payment you made IN FULL when we receive any unwanted items.

*Our shipping & returns policy & free shipping is only applicable to domestic customers: For whole sale and retail prices and T&C’s please get in touch for a quote 

** Royal Mail do not deliver parcels over 60cm long so for our larger items such as gun slips we use a variety of different couriers depending on the product and customer needs.